Terms of Service

Effective August 28, 2026

These Terms of Service ("Terms") govern access to and use of the software, websites, and services (the "Service") provided by Sherpa Data LLC ("Sherpa Data," "we," "us"). By creating an account or using the Service, you agree to these Terms on behalf of yourself and any organization you represent ("Customer," "you").

1. The Service

Sherpa Data provides analytics and reporting software for property managers and short-term-rental operators, including dashboards, financial reports, and operational tools built from data you provide or connect. We may improve or modify features over time; we will not materially reduce the core functionality of a paid subscription during its term.

2. Accounts

You are responsible for the accuracy of your account information, for maintaining the confidentiality of credentials, and for all activity under your account. Notify us promptly at [email protected] of any unauthorized use.

3. Your data and connected services

You retain all rights to the data you submit to the Service or authorize us to retrieve from connected third-party services — including property-management systems, payment processors, and accounting platforms such as QuickBooks Online ("Customer Data"). You grant us a limited license to host, process, and display Customer Data solely to provide the Service to you.

When you connect a third-party service, you represent that you are authorized to do so on behalf of that account. You may revoke a connection at any time from within the Service or from the third-party platform; revocation stops further retrieval of data from that service. Your use of a connected service remains governed by that provider's own terms.

We do not sell Customer Data and do not use it for any purpose other than providing and supporting the Service, as described in our Privacy Policy.

4. Acceptable use

You will not: use the Service to violate law or third-party rights; attempt to access another customer's data; probe, disable, or circumvent security features; resell or provide the Service to third parties except for users you authorize; or reverse engineer the Service except where permitted by law.

5. Fees

Paid plans are billed per the pricing agreed at purchase. Fees are exclusive of taxes. Subscriptions renew automatically unless cancelled before the renewal date. We may change pricing with at least 30 days' notice, effective at your next renewal.

6. Intellectual property

The Service, including its software, design, and documentation, is owned by Sherpa Data and its licensors. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. Feedback you provide may be used without obligation.

7. Confidentiality & security

We maintain administrative, technical, and physical safeguards designed to protect Customer Data, including encryption of third-party access credentials at rest and per-customer data isolation enforced at the database layer. No system is perfectly secure; you are responsible for securing your own accounts and endpoints.

8. Disclaimers

The Service is provided "as is." We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Reports and analytics are provided for informational purposes and do not constitute financial, tax, or legal advice; verify figures against your systems of record before relying on them.

9. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or lost profits or revenues. Our aggregate liability under these Terms is limited to the amounts you paid us in the twelve months before the claim arose.

10. Termination

You may cancel at any time, effective at the end of the current billing period. We may suspend or terminate the Service for material breach that remains uncured 15 days after notice, or immediately for violations of Section 4. Upon termination we will, on request made within 30 days, provide an export of your Customer Data, after which we may delete it.

11. General

These Terms are governed by the laws of the State of Florida, excluding conflict-of-law rules, with exclusive venue in the state and federal courts of Duval County, Florida. If any provision is unenforceable, the remainder stays in effect. We may update these Terms; material changes will be notified via the Service or email at least 15 days before taking effect.

Contact

Sherpa Data LLC · [email protected]